How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service Tampa Florida!

What is included in a standard cleaning?

Please check out our services page HERE to get an overview of what is included in a standard cleaning.

How much will it cost?

All our pricing is dynamically calculated for your convenience. Please check out our booking page HERE.

Do you bring your own cleaning supplies, products and equipment?

We bring all the cleaning supplies required to exceptionally clean your home with the exception of a vacuum. In order to avoid cross contamination between homes and ensure sanitary conditions, we will be using your vacuum unless you request that we bring one of ours prior to the service appointment. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will.

Can I request extras?

Extras can be added on the booking page HERE.

Manage Your Account

How do I create an Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.

How do I log into my account?

You can log in HERE.

How do I change my password?

You can log in to your account HERE and select your name at the top right of your account page. Then, just select change password and you’re all set!

How do I reset my password?

You can reset your password HERE.

How do I change my address?

To change your address, please log in to your account HERE.

How do I change my credit card?

To change your credit card, please log in to your account HERE.

How do I book my first appointment?

To book an appointment, just head over to our booking page HERE or download the Launch27 mobile app and select “Maid Spotless” as provider.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to past appointment that are already completed.

How Do Gift Cards Work?

Gift cards can be purchased HERE and are delivered instantaneously via email.

Trust & Safety

What happens if something goes wrong during my appointment?

While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.

Is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.

Do the cleaning professionals go through a background check?

Every cleaner is interviewed in person and has to submit to a rigorous and extensive background check.

What is your 100% satisfaction guarantee policy?

We guarantee our service! That means if you are not completely satisfied, we’ll come back out and make it right free of charge!

What is your refund policy?

If you were not completely satisfied, we will make it right with our 100% satisfaction guarantee! If you are still not completely satisfied after that, we will offer a full refund of the services provided.